7edb Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how 7edb ("we", "us", "our", "the Platform") collects, processes, stores, and shares personal data when you access or use the 7edb online casino and sports betting platform at https://7edb.io.

1.2 7edb is committed to protecting the privacy of all players, with particular attention to the expectations and legal context of our primary user base in Bangladesh. We apply internationally recognised data protection principles — including purpose limitation, data minimisation, storage limitation, and integrity — to all personal data processing activities on the platform.

1.3 By registering an account on 7edb or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to close your account.

1.4 This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, both of which are available at https://7edb.io/terms-conditions and https://7edb.io/responsible-gaming respectively.

1.5 We may update this Policy periodically. The version number and "Last Updated" date at the top of this document will reflect any changes. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a 7edb account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) programme, we may request and collect copies of:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (screenshot or confirmation of the bKash, Nagad, Rocket, or bank account used for transactions)
• Source of funds documentation where required by our AML compliance programme

2.3 Financial Transaction Data

We record all financial transactions conducted through your 7edb account, including deposit amounts, withdrawal requests, payment method references (mobile wallet IDs, bank account identifiers), transaction timestamps, and transaction status. Full payment credentials (such as bKash PINs or banking passwords) are never stored on our platform and are processed exclusively through the relevant payment provider's own secure infrastructure.

2.4 Gaming Activity Data

We record data about your activity on the platform, including games played, bet amounts, win/loss outcomes, session durations, and responsible gaming tool usage (deposit limits set, self-exclusion requests, session time limits). This data is used to personalise your experience, detect problem gambling indicators, and support our responsible gaming obligations.

2.5 Technical and Device Data

When you access 7edb, our systems automatically collect technical data including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages visited, and time and duration of each visit. This data is used for platform security, fraud detection, and service optimisation.

2.6 Communications Data

If you contact our support team via email or live chat, we retain records of that correspondence — including the content of messages, timestamps, and any resolution notes — for the purposes of quality assurance, dispute resolution, and regulatory compliance.

3. How We Collect Your Data

3.1 Directly from you: The majority of personal data we hold is provided directly by you — at registration, during KYC, through account settings updates, via transaction activity, or through communications with our support team.

3.2 Automatically: Technical and device data (section 2.5) is collected automatically by our server infrastructure and analytics systems whenever you access the platform, regardless of whether you are logged in.

3.3 From third parties: Where you use a third-party payment provider (such as bKash or Nagad), those providers may share transaction confirmation data with us to verify the status of your deposit or withdrawal. Identity verification partners may share KYC check results with us. We do not receive financial credentials from these providers — only transaction status and verification outcomes.

3.4 From cookies and similar technologies: Our platform uses cookies and similar tracking technologies to collect usage data. Full details are provided in section 7 of this Policy.

4. How We Use Your Personal Data

4.1 7edb uses the personal data we collect for the following purposes:

Purpose	Data Used
Creating and managing your account	Registration data, KYC data
Processing deposits and withdrawals in ৳ Taka	Financial transaction data, KYC data
Verifying your age (21+) and identity	Registration data, KYC data
Preventing fraud, cheating, and money laundering	All data categories
Delivering responsible gaming tools and monitoring	Gaming activity data, registration data
Personalising your platform experience	Gaming activity data, technical data
Sending transactional communications (receipts, alerts)	Registration data, financial data
Sending promotional communications (with consent)	Registration data, gaming activity data
Improving platform performance and security	Technical and device data, gaming activity data
Responding to support queries and resolving disputes	Communications data, all relevant data
Meeting legal and regulatory compliance obligations	All data categories

5. Legal Basis for Processing

5.1 Contract performance: The majority of our data processing is necessary to fulfil our contractual obligations to you — to operate your account, process transactions, and deliver the gaming services you signed up for.

5.2 Legal obligation: We are required by anti-money-laundering regulations, responsible gaming obligations, and financial record-keeping requirements to collect and retain certain data. This processing is non-optional and continues regardless of any other preference you express.

5.3 Legitimate interests: We process technical and device data, fraud signals, and gaming activity patterns on the basis of our legitimate interest in maintaining a secure, fair, and commercially viable platform. We balance these interests against your privacy rights and apply data minimisation principles accordingly.

5.4 Consent: Where we send you marketing or promotional communications, we do so only on the basis of your explicit consent, given at registration or through your account communication preferences. You may withdraw consent at any time by updating your preferences or contacting our support team.

6. Sharing Your Data with Third Parties

6.1 We never sell your personal data. No personal data held by 7edb is sold, rented, or traded to any third party for their own marketing or commercial purposes.

6.2 We share personal data with the following categories of third-party recipients, strictly to the extent necessary to deliver the platform services or comply with legal obligations:

• Payment processing providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and approved Bangladeshi banks receive the transaction data required to execute deposits and withdrawals.
• KYC and identity verification partners: We use accredited third-party KYC services to verify identity documents. These partners process identity data on our behalf under strict data processing agreements.
• Game software providers: Licensed game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Spribe, Play'n GO, and Microgaming may receive session and bet data necessary to operate their games on the platform. These providers act as data processors under appropriate contractual safeguards.
• Platform security and fraud prevention providers: We use specialist security services to monitor for fraud, bot activity, and AML signals. These services process technical and transaction data on our behalf.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law, a valid legal order, or where necessary to protect the safety of our players or the integrity of the platform.

6.3 All third-party recipients who process data on our behalf are bound by data processing agreements requiring them to handle your data in accordance with applicable data protection standards and to use it solely for the purposes defined in those agreements.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device across pages and sessions, remember preferences, and collect usage information. 7edb uses cookies and similar technologies (including local storage and session tokens) on the platform.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function — including session authentication tokens that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without preventing you from using the platform.
• Functional cookies: Store your preferences such as language selection, responsible gaming settings, and last-visited game categories to personalise your experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform — pages visited, time on page, error events — which we use to improve platform performance. This data does not identify you personally.

7edb does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies on any part of the platform.

7.3 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your platform experience (for example, you may need to re-enter preferences on each visit). Disabling essential cookies will prevent you from logging in to your account.

8. Data Retention

8.1 We retain personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:

• Active account data: Retained for the full duration of your account relationship with 7edb.
• Financial transaction records: Retained for a minimum of 7 years from the date of the transaction, in compliance with financial record-keeping requirements.
• KYC documentation: Retained for a minimum of 5 years from account closure or from the date the document was submitted, whichever is later.
• Support communications: Retained for a minimum of 3 years from the date of the interaction.
• Gaming activity logs: Retained for a minimum of 5 years for responsible gaming monitoring and dispute resolution purposes.
• Self-exclusion records: Retained indefinitely to prevent re-registration in violation of an active or historically recorded exclusion period.

8.2 Following the expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised in a manner that prevents re-identification.

9. Data Security

9.1 7edb applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 7edb platform
• Encrypted storage of sensitive personal data and KYC documents at rest
• Strict access controls limiting personal data access to authorised personnel only, on a need-to-know basis
• Regular internal security reviews and vulnerability assessments
• Multi-factor authentication for staff accessing player data systems
• Secure, audited data processing agreements with all third-party partners

9.2 In the event of a data breach that is likely to result in a risk to your rights or interests, we will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

9.3 While we take every reasonable precaution to protect your data, no digital security system is entirely immune to risk. You also play a role in keeping your account secure — please refer to the account security provisions in our Terms & Conditions for your responsibilities in this area.

10. Children & Minors

10.1 7edb is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process requires users to confirm their date of birth, and we apply KYC verification to confirm age compliance.

10.2 If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately close the associated account, delete the personal data, return any deposited funds to the payment source, and, where required by law, report the matter to the appropriate authorities.

10.3 If you are a parent or guardian and believe that a minor in your care has registered on 7edb, please contact us immediately at [email protected] so that we can take the appropriate action without delay.

11. Marketing Communications

11.1 With your consent, 7edb may send you promotional emails or on-platform notifications about bonuses, new games, cricket betting markets, seasonal promotions (such as Eid offers, BPL season specials, and T20 World Cup promotions), and other platform news.

11.2 You can opt out of marketing communications at any time by updating your communication preferences within your account settings or by contacting our support team at [email protected]. Opt-out requests will be processed within 5 business days. Please note that opting out of marketing communications does not affect transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent on the basis of contractual necessity.

11.3 7edb does not share your personal data with any third party for their own direct marketing purposes.

12. International Data Transfers

12.1 Where we share your personal data with third-party game software providers or KYC partners whose infrastructure is located outside Bangladesh, your data may be transferred to and processed in other countries. In all such cases, we ensure that appropriate contractual safeguards are in place — including data processing agreements that require the recipient to protect your data to a standard consistent with this Policy.

12.2 We do not transfer personal data to any jurisdiction that we consider to have materially inadequate data protection standards without first putting in place robust contractual protections for that transfer.

13. Your Data Rights

13.1 As a 7edb player, you hold the following rights in relation to the personal data we process about you:

• Right of access: Request a copy of all personal data we hold about you.
• Right to rectification: Request correction of any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to restriction: Request that we pause processing of your data pending resolution of an accuracy dispute or objection.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

13.2 To exercise any of the above rights, please contact our Data Privacy team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and fulfil it within 30 days. Identity verification will be required before any data is disclosed or deleted to protect against fraudulent access requests.

13.3 We do not charge any fee for handling data rights requests. If a request is manifestly unfounded or repetitive, we reserve the right to charge a reasonable administrative fee or decline to act, in which case we will explain our reasoning in writing.

14. Changes to This Privacy Policy

14.1 7edb may update this Privacy Policy periodically to reflect changes in our data practices, platform functionality, or applicable legal requirements. The version number and "Last Updated" date displayed at the top of this document will be revised with each update.

14.2 Where changes are material — meaning they significantly affect how we use your data or the rights available to you — we will provide at least 14 days' advance notice via on-platform notification and, where possible, by email to your registered address.

14.3 Minor updates (such as clarifications, typographical corrections, or adjustments required by regulatory guidance) may be made immediately and without prior notice. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Policy.

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 7edb holds about you, please get in touch with our support and data privacy team using the details below. All communications are handled in English, aligned to Bangladesh Standard Time (BST, UTC+6).

15.2 When contacting us about a data privacy matter, please include your registered username and a clear description of your request or concern. This helps us route your query to the appropriate team member and respond as quickly as possible.